卖English Business Emails:Write Well -ISBN 9789574838752最好的价格

English business emails: Write well for business success ACCEPTANCE 01 Accepting an order (and asking for clarification) 02 Accepting an invitation (and reporting difficulties) ACKNOWLEDGMENT 03 Acknowledging receipt of payment (and bill) 04 Confirming delivery date and products 05 Acknowledging a complaint ANNOUNCEMENT 06 Cancelling an event (as host) 07 Writing an autoreply 08 Informing change of contact (and billing address) APOLOGY 09 Apologizing for delay in delivery (and apologizing for being temporarily out of stock) 10 Apologizing for damaged products 11 Apologizing for a billing error APPOINTMENT 12 Notifying others of a meeting (and sending a reminder) APPRECIATION 13 Thanking others for their participation COMPLAINT 14 Complaining about quality (and complaining about a non-conforming delivery) 15 Complaining about ordered items not received 16 Disputing a bill CONDOLENCES, CONSIDERATION (GET WELL) 17 Expressing sympathy.. 18 Showing consideration for hospitalization CONGRATULATIONS 19 Congratulating an acquaintance on their appointment INQUIRY 20 Inquiring about price, delivery, and payment details 21 Inquiring about a regular customer not ordering anymore INVITATION 22 Writing a formal invitation (to a sponsored reception and to a social event) 23 Writing a formal invitation to a wedding (and accepting the invitation) 24 Inviting participants to register for an event 25 Inviting a speaker APPRECIATION 13 Thanking others for their participation COMPLAINT 14 Complaining about quality (and complaining about a non-conforming delivery) 15 Complaining about ordered items not received 16 Disputing a bill CONDOLENCES, CONSIDERATION (GET WELL) 17 Expressing sympathy 18 Showing consideration for hospitalization CONGRATULATIONS 19 Congratulating an acquaintance on their appointment INQUIRY 20 Inquiring about price, delivery, and payment details 21 Inquiring about a regular customer not ordering anymore INVITATION 22 Writing a formal invitation (to a sponsored reception and to a social event) 23 Writing a formal invitation to a wedding (and accepting the invitation) 24 Inviting participants to register for an event 25 Inviting a speaker REFUSAL 26 Declining an invitation to an event 27 Rejecting a request for postponed payment 28 Rejecting the cancellation of an order 29 Rejecting a product return and refund REQUEST 30 Urging politely 31 Requesting payment: 1st notice 32 Requesting payment: 2nd notice 33 Requesting payment: final notice 34 Requesting a catalog of products. 35 Warning a slow supplier (and requesting immediate action) 36 Requesting the cancellation of an order (and non-compliance with delivery deadlines) 37 Requesting the cancellation of an order ( owing to uncontrollable circumstances) 38 Proposing a visit to a company 39 Requesting a payment extension 40 Requesting a payment extension be kept short term APPENDIX ANSWER KEY