Taiwan

English business emails: Write well for business success

ACCEPTANCE
 01 Accepting an order (and asking for clarification) 
 02 Accepting an invitation (and reporting difficulties)

ACKNOWLEDGMENT
 03 Acknowledging receipt of payment (and bill)
 04 Confirming delivery date and products
 05 Acknowledging a complaint

ANNOUNCEMENT
 06 Cancelling an event (as host)
 07 Writing an autoreply
 08 Informing change of contact (and billing address)

APOLOGY
 09 Apologizing for delay in delivery (and apologizing for being temporarily out of stock)
 10 Apologizing for damaged products
 11 Apologizing for a billing error

APPOINTMENT
 12 Notifying others of a meeting (and sending a reminder)

APPRECIATION
 13 Thanking others for their participation

COMPLAINT
 14 Complaining about quality (and complaining about a non-conforming delivery)
 15 Complaining about ordered items not received
 16 Disputing a bill

CONDOLENCES, CONSIDERATION (GET WELL)
 17 Expressing sympathy..
 18 Showing consideration for hospitalization

CONGRATULATIONS
 19 Congratulating an acquaintance on their appointment

INQUIRY
 20 Inquiring about price, delivery, and payment details
 21 Inquiring about a regular customer not ordering anymore

INVITATION
 22 Writing a formal invitation (to a sponsored reception and to a social event)
 23 Writing a formal invitation to a wedding (and accepting the invitation)
 24 Inviting participants to register for an event
 25 Inviting a speaker

APPRECIATION
 13 Thanking others for their participation

COMPLAINT
 14 Complaining about quality (and complaining about a non-conforming delivery)
 15 Complaining about ordered items not received
 16 Disputing a bill

CONDOLENCES, CONSIDERATION (GET WELL)
 17 Expressing sympathy
 18 Showing consideration for hospitalization

CONGRATULATIONS
 19 Congratulating an acquaintance on their appointment

INQUIRY
 20 Inquiring about price, delivery, and payment details
 21 Inquiring about a regular customer not ordering anymore

INVITATION
 22 Writing a formal invitation (to a sponsored reception and to a social event)
 23 Writing a formal invitation to a wedding (and accepting the invitation)
 24 Inviting participants to register for an event
 25 Inviting a speaker

REFUSAL
 26 Declining an invitation to an event
 27 Rejecting a request for postponed payment
 28 Rejecting the cancellation of an order
 29 Rejecting a product return and refund

REQUEST
 30 Urging politely
 31 Requesting payment: 1st notice
 32 Requesting payment: 2nd notice
 33 Requesting payment: final notice
 34 Requesting a catalog of products.
 35 Warning a slow supplier (and requesting immediate action)
 36 Requesting the cancellation of an order (and non-compliance with delivery deadlines)
 37 Requesting the cancellation of an order ( owing to uncontrollable circumstances)
 38 Proposing a visit to a company
 39 Requesting a payment extension
 40 Requesting a payment extension be kept short term

APPENDIX
 ANSWER KEY